Return and Exchanges Policy

The AYS Peace of Mind Guarantee

Your trusted partner in technology since 1956. We don’t just sell products; we build relationships.

At AYS Online, we promise to deliver the expert advice, premium service, and convenience you deserve. We understand that technology is an investment, and we are committed to ensuring you are 100% satisfied with your purchase. If a product doesn’t meet your expectations, our streamlined return and exchange process is here to help.

1. Our Return & Exchange Windows

To ensure a fair and transparent experience, we categorize returns into two specific windows:

• 7-Day Manufacturing Warranty: If your product has a functional defect or manufacturing fault, you can initiate a return or exchange within 7 days of delivery.
• 24-Hour Delivery Protection: For issues related to physical damage, incorrect items, or incomplete packages, you must report the issue within 24 hours of receiving the order.

Why the 24-hour rule? This allows us to immediately hold our courier partners accountable and fast-track your replacement.

2. The “Unboxing Protection” Protocol (Crucial)

For your protection and ours, we require a proper unboxing video recorded at the time of opening the package.

Because we ship high-value electronics nationwide, this video serves as your uncontestable proof of the product’s condition upon arrival.

• The Benefit: With a valid unboxing video, we can bypass lengthy investigations and process your exchange or refund almost immediately.
• Note: Claims for physical damage or missing items without video evidence may not be eligible for a return.

3. Conditions for Return

To qualify for a successful return or exchange, please ensure:

1. Condition: The product must be unused, unwashed, and in its original, pristine condition.
2. Completeness: All original tags, user manuals, warranty cards, accessories, and promotional “freebies” must be included.
3. Packaging: The item must be returned in the undamaged original manufacturer’s box. (Tip: Please do not tape or write directly on the product box; use an outer shipping layer).

4. Eligible Reasons for Return/Exchange

• The product is physically damaged, broken, or malfunctioning upon arrival.
• The item delivered does not match your order (incorrect model, color, or specs).
• The package is incomplete (missing parts or accessories).
• Brand Exchange: You wish to exchange your unopened product for a different brand or model (subject to price difference and stock availability).

5. The AYS Service Advantage

Unlike standard online marketplaces, AYS Online operates its own Service Centers. If your product develops a fault after the 7-day return window, you don’t have to chase the brand alone.

• Direct Assistance: Visit any of our 8 Peshawar branches or our dedicated Service Center for technical support.
• Warranty Mediation: We help our customers claim their official brand warranties, acting as your advocate with the manufacturer.