FAQs

Find quick answers about shopping with AYS Online — your account, orders, payment and installments, delivery, warranty, returns, prices and more. AYS Online (aysonline.pk) is a Pakistani home and kitchen electronics retailer established in 1956, with 17 showrooms in Peshawar, a service centre in Peshawar, and free delivery across Pakistan on advance payment. We list over 3,000 products from more than 60 brands across 60+ categories, all 100% original with the official manufacturer warranty.

Can’t find your answer? Call or WhatsApp our sales team on 0333-5652643.

ABOUT AYS ONLINE

Who is AYS Online?

AYS Online (aysonline.pk) is a Pakistani home and kitchen electronics retailer established in 1956, with 17 showrooms in Peshawar and a service centre in Peshawar. AYS Online sells 100% original appliances with official manufacturer warranties, offers zero down payment installments and Cash on Delivery, and ships across Pakistan.

Is AYS Online a genuine, trustworthy store?

Yes. AYS Online has traded in home and kitchen electronics since 1956 and operates 17 showrooms in Peshawar as well as a service centre, so you can see products in person and get after-sales support face to face. Every product is 100% original and comes with the official manufacturer warranty valid across Pakistan — we do not sell copies, imports without warranty, or refurbished stock. Card payments run over a secure encrypted connection, and Cash on Delivery is available if you would rather pay when the order arrives.

What does AYS Online sell?

AYS Online sells home and kitchen electronics: air conditioners, refrigerators, deep freezers, LED TVs, washing machines, geysers and water heaters, microwave ovens, built-in ovens and kitchen hobs, kitchen hoods, cooking ranges, air coolers, water dispensers, dishwashers, dryers, irons, blenders, air fryers, food processors, vacuum cleaners, heaters and personal care appliances. The catalogue runs to over 3,000 products across more than 60 categories.

Which brands does AYS Online carry?

AYS Online carries more than 60 brands. The largest ranges are Dawlance, Haier, Signature, Orient, TCL, Super Asia, Samsung, NasGas, Kenwood, National, Gree and EcoStar, alongside LG, Philips, Panasonic, Midea, WestPoint, Ocean, Welcome, GFC, Homage, Varioline, Boss, Metro, Anex, Sencor, Care, Aardee and Gaba National. Every one is supplied with the official manufacturer warranty for Pakistan.

Where is AYS Online located?

AYS Online is based in Peshawar, Khyber Pakhtunkhwa, with 17 showrooms across the city and a service centre for after-sales support. Orders are shipped nationwide. See our Service Centre and Contact pages for addresses.

Do you have physical stores and a service centre?

Yes. AYS Online has 17 showrooms in Peshawar where you can see products in person, plus a service centre in Peshawar for after-sales support.

How do I contact AYS Online?

Call or WhatsApp 0333-5652643, or use the Contact page. The same number handles sales enquiries, order status, delivery scheduling and price enquiries.

PRICES AND DISCOUNTS

How often does AYS Online update its prices?

Prices on aysonline.pk are updated daily to reflect the current market, so the figure you see is today’s price rather than one typed in months ago and left to go stale.

What is the price history shown on your products?

Every product page on aysonline.pk shows a visual 365-day price history and a 30-day average price. You can see how a product’s price has moved over the past year and judge whether the current figure is genuinely a good time to buy, rather than taking a “sale” label on trust.

Can I get a better price than the one listed?

Often, yes. AYS Online runs seasonal and other promotions frequently, and on upfront or cash payment the sales team can usually offer a better price than the listed one. Call or WhatsApp 0333-5652643 and ask — if you have been quoted a lower price elsewhere, tell them and they will work to beat it.

Is the listed price the final price I pay?

In almost every case, yes. Pay in advance — in full, or with a partial advance — and the listed price is the final price: no delivery charge anywhere in Pakistan, and no additional statutory charges. Within Peshawar the same is true on every payment method, including Cash on Delivery. The exception is a Cash on Delivery order going outside Peshawar, which carries a delivery charge shown at checkout plus statutory Sales Tax at 2% and Income Tax at 2% applied to Cash on Delivery shipments under Pakistani tax law. A partial advance removes both. So when you compare our listed price against another retailer’s, you are comparing a delivered, tax-inclusive price against one that may still have shipping and charges to add.

Do your prices include delivery?

Product prices are quoted without a delivery charge because, for the great majority of orders, there is nothing to add. Delivery is free anywhere in Pakistan with an advance payment, full or partial, and free within Peshawar on any payment method including Cash on Delivery. Only Cash on Delivery outside Peshawar carries a charge, shown at checkout.

Are there any hidden charges at checkout?

No. AYS Online does not add handling fees, packaging fees or card surcharges, and we state every charge that can apply rather than letting you discover it later. Pay in advance, in full or in part, and the listed price is what you pay — delivery is free anywhere in Pakistan and no additional charges are added. Three things can change a total, and all three are avoidable or disclosed. A Cash on Delivery order going outside Peshawar carries a delivery charge, shown at checkout, plus statutory Sales Tax at 2% and Income Tax at 2% levied under Pakistani tax law on Cash on Delivery shipments — our team confirms the total by phone before dispatch, and paying even a partial advance removes both. Bank installments carry your bank’s markup over the plan period, and Bank Alfalah plans add a processing fee of 5% + FED on 3 and 6 month plans, or 8% + FED on 9 month plans. Within Peshawar, none of this applies on any payment method.

Do your prices include tax?

Listed prices are the retail price you pay. If you need a sales tax invoice for a business or corporate purchase, mention it when the Customer Service team calls to confirm your order, or ask before ordering on 0333-5652643.

Why does the same product cost different amounts at different retailers?

Appliance pricing in Pakistan moves with import costs, exchange rates, dealer allocation and promotional cycles, so quoted prices differ between retailers and change through the year. AYS Online updates prices daily and publishes a 365-day price history on every product page so you can see the movement rather than guess at it. If you have a lower quote from elsewhere, call 0333-5652643.

Do you price match?

Tell the sales team what you have been quoted and where. AYS Online competes hard on price and the team will work to beat a genuine quote, particularly on upfront or cash payment. Call or WhatsApp 0333-5652643.

PRODUCT AVAILABILITY

The product I want shows as unavailable. What now?

Product pages on aysonline.pk stay live with their current price even when a model is between deliveries, so you can still compare specifications and pricing across the range. Each unavailable product page shows related alternatives that can be delivered now. You can also call or WhatsApp 0333-5652643 — stock moves constantly, and the team can tell you when a model is expected or suggest the closest equivalent.

Why do you list products that are not available today?

So you can see the whole range and its pricing. A model that is between deliveries this week is usually available again shortly, and keeping the page live with a current price and a 365-day price history means you can research the full series, compare sizes and features, and decide what you actually want before you buy.

Does adding an item to the cart reserve it for me?

No. Adding a product to your cart does not reserve it. The item is only secured once you complete payment and place the order.

MY ACCOUNT

Do I need an account to shop with you?

No. You can shop on aysonline.pk without creating an account and place your order using guest checkout. Creating an account simply makes it easier to track orders and check out faster next time.

What is the difference between “Add to Wishlist” and “Add to Cart”?

“Add to Wishlist” saves a product you like to consider buying later. “Add to Cart” means you are ready to buy — you are just a few steps away from completing payment.

ORDERS

How do I place an order?

Placing an order on aysonline.pk is simple:

• Browse our store, set the quantity next to the product you want and click Add to Cart. Add as many items as you like.
• When you are ready, click Proceed to Checkout and choose a payment method (all options are explained under Payment & Installments below).
• You will receive an email/SMS sales invoice confirming we have received your order.
• Our Customer Service team confirms your order by phone, then it is processed for delivery.

You can also order by phone or WhatsApp on 0333-5652643 if you would rather talk it through.

How long will my order take to arrive?

You will get a tracking ID to follow your order. Within Peshawar, where AYS Online delivers on its own vehicles, same-day or next-day delivery is often possible. For other cities, delivery by our courier partners usually takes about 2–4 working days, depending on your address.

Can I cancel my order?

You can cancel your order when our Customer Service team calls to verify it. Just let them know at that point and we will cancel it for you.

I did not receive a sales invoice by email/SMS after checkout — what does that mean?

If you have not received a sales invoice within an hour of checking out, your order may not have been placed successfully. Please contact our Customer Service on 0333-5652643 so we can check and help.

How will I know the status of my order?

You can check your status any time using your tracking ID, or contact our Customer Service on our helpline 0333-5652643 and we will update you.

How many times will the courier attempt to deliver my order?

The courier agent will call you before delivery to arrange a convenient time. If they are unable to reach you, please call us back on 0333-5652643 so we can reschedule your delivery.

Can I add more items to an order I have already placed?

Once an order is processed it cannot be added to — please place a new order for the extra items. If your order has not been dispatched yet, contact our Customer Service immediately with your Order ID and we will help where possible.

Can I order more than one unit, or place a bulk or corporate order?

Yes. For multiple units, office or commercial fit-outs, or bulk orders, call or WhatsApp 0333-5652643 before ordering. The sales team will quote directly, which is usually better than the listed price on a volume order.

PAYMENT & INSTALLMENTS

What payment options are available?

AYS Online accepts secure online debit and credit card payment, easy monthly installments through Bank Alfalah, JS Bank and MCB cards, and Cash on Delivery where you pay in cash when the order arrives.

Does AYS Online offer installments (EMI) on appliances?

Yes. AYS Online offers easy monthly installments with a fully automated checkout — you can complete the whole installment order online without visiting a branch. Installments are available on Bank Alfalah, JS Bank and MCB credit and debit cards.

Is there a down payment for installments?

No — AYS Online installment plans start with zero down payment. The installment pricing is set by your bank’s plan and differs from the cash price, because bank markup applies over the installment period. On Bank Alfalah credit and debit cards a processing fee also applies: 5% + FED on 3 and 6 month plans, and 8% + FED on 9 month plans. We state these rather than deny them.

Is it cheaper to pay upfront than in installments?

Yes. Installment pricing carries your bank’s markup over the plan period, so the total is higher than the cash price. Paying upfront also qualifies for free delivery anywhere in Pakistan, and the sales team can usually improve on the listed price. Call or WhatsApp 0333-5652643 before ordering.

What does Cash on Delivery mean?

If you choose Cash on Delivery at checkout, you pay the amount in cash when your order is delivered, and you receive a receipt with your purchase. Cash on Delivery is available across Pakistan. Within Peshawar, Cash on Delivery carries free delivery like every other payment method, with no additional charges. Outside Peshawar, a Cash on Delivery order carries a delivery charge shown at checkout, plus statutory Sales Tax at 2% and Income Tax at 2% levied on Cash on Delivery shipments under Pakistani tax law; our team confirms the total with you by phone before dispatch. Paying even a partial advance instead removes both, and delivery becomes free.

What happens if my payment fails?

Your order is processed once payment is received. If you are unable to complete an online payment, please contact our Customer Service on 0333-5652643 and we will help you place the order.

DELIVERY & INSTALLATION

Is delivery free?

Yes, in almost every case. Within Peshawar, delivery is free on every payment method, including Cash on Delivery, card and advance payment. Outside Peshawar, delivery is also completely free — the only condition is that the order is paid in advance, and a partial advance payment is enough to qualify; it does not have to be the full amount. Cash on Delivery orders going outside Peshawar are the one case where a delivery charge applies, and it is shown at checkout before you confirm.

How much does delivery cost to my city?

Nothing, for almost every order. AYS Online delivers free anywhere in Pakistan when the order is paid in advance, in full or in part, and free within Peshawar on any payment method. A delivery charge applies only to Cash on Delivery orders outside Peshawar, and it is shown at checkout before you confirm rather than added afterwards. If you would like the delivered total confirmed before you order, call or WhatsApp 0333-5652643.

What counts as a partial advance payment?

Any part payment made before dispatch qualifies your order for free delivery outside Peshawar — you do not have to pay the full amount up front. Pay the balance on delivery as normal. Call or WhatsApp 0333-5652643 to arrange it, or mention it when our Customer Service team calls to confirm your order.

Does AYS Online deliver to my city?

Yes. AYS Online delivers across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Quetta, Hyderabad, Sialkot, Gujranwala, Abbottabad, Mardan and Peshawar itself, and delivery to every one of them is free with an advance payment, full or partial. Within Peshawar we deliver on our own vehicles and delivery is free on any payment method; elsewhere we use Pakistan’s leading logistics partners.

How do you deliver my order?

AYS Online delivers through Pakistan’s leading logistics partners, and within Peshawar we also deliver on our own vehicles for faster service. Every order ships with complete transit insurance. We aim to deliver to your doorstep on priority, though occasional delays from weather, road blockages or other factors beyond our control can happen.

Is my order insured in transit?

Yes. Every order shipped by AYS Online carries complete transit insurance, so a large appliance is covered while it is on the road.

Do you ship internationally?

No. AYS Online currently ships within Pakistan only.

Do you install the appliances you sell?

Installation support is available on selected products, such as certain air conditioners and built-in kitchen appliances. Please check the product page or call 0333-5652643 to confirm whether installation support is offered for your item before you order.

WARRANTY & RETURNS

Are AYS Online products 100% original?

Yes. Every product at AYS Online is 100% original and comes with the official manufacturer’s warranty valid across Pakistan. AYS Online does not sell copies, grey imports without warranty, or refurbished stock.

What warranty do your products come with?

All products carry the official manufacturer’s warranty valid across Pakistan. The exact period depends on the brand and product and is listed on each product page. As a guide, appliances typically carry a one-year general warranty, while compressor-based products such as refrigerators, deep freezers and air conditioners carry a much longer separate compressor warranty — commonly 10 years, and 12 years on some brands.

How do I claim warranty?

Warranty is handled through the official manufacturer’s service network, and the AYS Online team can guide you through it. You are also welcome to visit our service centre in Peshawar for support, or call 0333-5652643.

Can I return or exchange a product?

Yes, within the terms of our Returns & Exchanges policy. Please see the Returns & Exchanges page for eligibility, timeframes and how to request a return.

What if my product arrives damaged or faulty?

Please contact our Customer Service as soon as possible on 0333-5652643 with your order details, and we will arrange a replacement or resolution under our policy. Every order ships with transit insurance.

Do you sell spare parts, and can I get service after the warranty ends?

AYS Online operates a service centre in Peshawar and works with the manufacturers’ official service networks. For spare parts or out-of-warranty service, call 0333-5652643 and the team will point you to the right route for your brand and model.

SECURITY & PRIVACY

Is it safe to pay with a credit or debit card?

Yes. All card payments on aysonline.pk are processed over a secure, encrypted connection with the highest level of security, and your payment information is kept strictly confidential.

Is my personal information safe?

Yes, your personal information is kept safe and secure. Please see our Privacy Policy for full details.