Aysonline.pk promises to deliver the best services, advice, and convenience to our customers which they actually deserve, hence proving ourselves to be the trusted partner for technology. In case if you are not completely satisfied with your purchased product, we can help you with exchange & return.
Returns/Exchange Policy
We offer a 7-day return policy for products that are defective or have manufacturing faults.
If you receive a product with a manufacturing defect, you may initiate a return within 7 days of delivery.
For products that are incorrect, physically damaged, or incomplete, you must report the issue and request a return within 24 hours of delivery.
Important Note:
To process any claim for damage or missing items, please record a proper unboxing video at the time of opening the package. Claims without video evidence may not be eligible for return or refund.
There are certain conditions that must be fulfilled while making a product return:
- The product must be unwashed, unused, and in perfect condition.
- The purchased product should include its original tags, accessories, user manual, warranty card, and freebies.
- The delivered product should be returned in its undamaged and original packaging box.
If we find that the returned product is not in satisfactory condition, we reserve the right to send it back to you.
Reasons for Return/Exchange
- The purchased product is slightly damaged, broken, or malfunctioning.
- An incorrect or incomplete product has been delivered.
- The purchased product needs to be exchanged with another brand.
